Organizational Ombudsman
Psychosocial support
Level: Prevention
The organizational ombudsman handles complaints, which often result in a lot of negative energy and escalating conflicts. In addition, the ombudsman investigates whether a complainant has been treated correctly and issues a judgment on this matter.
The ombudsman can use his authority to ensure that his judgment has consequences. This is necessary because the judgment is not binding in most cases.
Organizational Ombudsman, Public and Private
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If you would like to signup or if you have any additional questions, but you have trouble signing up on the website due to the Dutch checkout, please get in touch with us at info@merlijngroep.nl or call us at +31 073 532 35 82.
What does the work of the organizational ombudsman entail?
The ombudsman:
- notifies the complainant when taking the complaint into consideration.
- chooses from various methods of approach (intervention, mediation, process facilitation).
- conducts an investigation.
- if there is an overriding concern beyond individual interests, he prepares a report with recommendations to prevent similar complaints in the future.
Reasons to choose an organizational ombudsman
It is a second-line institution and is deployed when the complainant and the organization cannot resolve the issue.
The benefits are:
- there are no costs for the complainant, and in urgent cases, there are options for quick interventions
- accessible. No lawyers or legal experts are involved.
- for everyone. Often, there is the option to explain the complaint orally rather than in writing.
- with a fair hearing of both sides. Complainants can respond to each other’s positions within reasonable timeframes.
Are you looking for an organizational ombudsman? Or would you like to have a discussion about the possibilities of an ombudsman? Feel free to contact us without any obligation.
What can we do for you exactly? Including a dedicated advisor for all conflict situations (within your organization)
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About organizational ombudsman
- De organisatie ombudsman voor publieke en private organisaties Merlijn
- Bindend advies in Nederland Dick Bonenkamp
- Integraal conflictmanagement Dick Bonenkamp
- 21 conflictoplossingsmethoden: kende u ze al? Dick Bonenkamp
- Tien redenen om conflictprofessional te worden Merlijn
- Kiezen van een conflictbegeleidingsmethode: hoe lichter hoe beter Dick Bonenkamp
- ‘Behoorlijkheidswijzer’ als extra tool voor Merlijns organisatie ombudsman Pierre Konings
Training
For organizational ombudsman
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Het woord ‘klacht’ is boven alles een waardevolle kans om te verbeteren. Door goed en kritisch te luisteren naar wat [...]
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