Organizational Ombudsman

Psychosocial support

The organizational ombudsman handles complaints, which often result in a lot of negative energy and escalating conflicts. In addition, the ombudsman investigates whether a complainant has been treated correctly and issues a judgment on this matter.

The ombudsman can use his authority to ensure that his judgment has consequences. This is necessary because the judgment is not binding in most cases.

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Organizational Ombudsman, Public and Private

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What does the work of the organizational ombudsman entail?

The ombudsman:

  • notifies the complainant when taking the complaint into consideration.
  • chooses from various methods of approach (intervention, mediation, process facilitation).
  • conducts an investigation.
  • if there is an overriding concern beyond individual interests, he prepares a report with recommendations to prevent similar complaints in the future.

Reasons to choose an organizational ombudsman

It is a second-line institution and is deployed when the complainant and the organization cannot resolve the issue.

The benefits are:

  • there are no costs for the complainant, and in urgent cases, there are options for quick interventions
  • accessible. No lawyers or legal experts are involved.
  • for everyone. Often, there is the option to explain the complaint orally rather than in writing.
  • with a fair hearing of both sides. Complainants can respond to each other’s positions within reasonable timeframes.

Are you looking for an organizational ombudsman? Or would you like to have a discussion about the possibilities of an ombudsman? Feel free to contact us without any obligation.

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About organizational ombudsman

Training

For organizational ombudsman

Basisopleiding Mediation Tegenpartij of conflictpartner

In 6 dagen verwerft u de basisvaardigheden en technieken voor dit boeiende vak: Mediator. Daarna zijn er volop mogelijkheden voor [...]

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15-01-2024
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Basistraining Klachtbehandeling: klachten afhandelen & oplossen

Het woord ‘klacht’ is boven alles een waardevolle kans om te verbeteren. Door goed en kritisch te luisteren naar wat [...]

1 Dag
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